Refund & Exchange Policy
Last updated 10 Nov 2026
No Refunds
As each jersey is custom-printed with your chosen name and number, all sales are final once your order's batch is cut off for production. We do not offer refunds for change of mind.
Size Exchange
You may request a free size exchange any time before your order's batch is cut off for production. Once production has started, the size can no longer be changed.
Defective or Wrong Item
If you receive a defective product or the wrong item due to our error, contact us within 7 days of receiving your order for a free replacement. This does not apply to sizing or customization details you provided yourself.
How to Request
Email us at support@nbworldwide.com.my with your order number and the issue. All exchanges/replacements are fulfilled as a product exchange — we do not issue cash refunds.